Returns & Refunds

Mavé Return Policy

At Mavé, we want every purchase to feel just right. If something isn’t perfect, we’re happy to help within the guidelines below.

Vintage Merchandise

  • Final Sale.

  • Vintage merchandise is identified by the word “Vintage” on the price tag and/or a red ribbon attached to the tag.

Clearance Merchandise

  • Final Sale.

  • Clearance merchandise is identified by a red dot on the price tag.

All Other Merchandise

Returns will be accepted for all other items (excluding Vintage and Clearance) for a refund, store credit, or exchange, provided the following conditions are met:

  • Items must be returned within 14 calendar days of the original purchase date.

  • A receipt or proof of purchase is required (digital or printed).

  • All original tags must be attached and intact.

  • Items must be unworn, unwashed, and in original condition.

  • Refunds will be issued to the original form of payment only.

Mavé reserves the right to refuse a return if these conditions are not met.

Online Orders

  • Please email hello@shopmaveboutique.com within 7 days of receiving your order to initiate a return or exchange.

  • Once approved, return instructions will be provided.

  • Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping method, as Mavé is not responsible for lost or damaged return packages.

  • Please allow 3–5 business days after we receive your return for processing.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery at hello@shopmaveboutique.com with your order number and a photo of the issue. We’ll make it right as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and not eligible for return or exchange:

  • Jewelry

  • Accessories

  • Intimates and bodysuits

  • Hats

  • Gift cards

Important Note

  • Returns that do not meet our policy requirements will be sent back at the customer’s expense or denied.

  • We do not offer price adjustments on previous purchases.